You have the right to cancel your order up to 14 days after receipt without giving any reason. To exercise this right, please contact us at [backoffice@bequantummind .com] We will then refund the order amount due within 14 days after registration of your return.
We care about our products and logically do our best to deliver them to you in top condition. However, it is possible that an order becomes defective or that something happens that entitles you to a warranty claim. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
.It can always happen that something doesn’t go quite as planned We recommend that you first make complaints known to us by emailing [backoffice@bequantummind .com] From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found athttp://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.